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The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as "Security Cams" or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions.

Your satisfaction is our most important goal.

Return Policy

We offer a 100% risk-free money-back guarantee if you are not completely satisfied for any reason. There is no re-stocking fee if return is requested by email or phone within 30 days after receiving your product and returned complete with any original accessories, software and manuals. All items not returned in new resalable condition or without original retail packaging with all accessories, software and manuals may be subject to a 15% re-stock fee. Refunds or credits are for the purchase price only. Shipping can only be refunded due to an error on our part. Before returning any item you must contact us to receive a Return Merchandise Authorization number (RMA). You can contact us at 702-647-6368 or by e-mail. Refunds will be issued within 2 to 3 days of receiving the item according to the instructions stated above. Due to the how different credit card companies handle refunds, please allow one billing cycle for all refunds to be recorded to your account. If you do need to return an item please put the RMA# somewhere on the outside of the shipping box or on the return label (use either the box the item was shipped in or another box, do not ship the item in just its retail packaging) and send it to our main office:

Protection Depot
4007 Captain Morgan Ave.
North Las Vegas, NV 89031

Privacy and Security

When ordering any product online, your information is taken over a secure connection using SSL (Secure Sockets Layer). SSL works by using a private key to encrypt data that's transferred over the SSL connection, your data cannot be intercepted. This data will never be shared with any third party, so you can be certain any information you provide us will only be used to complete your order. We also use password protection on our server so no one will have access to this information who is not authorized. An Email address and phone number are required when placing an order. This information is only used to process and inform you of your order status. Email will be used for most communication however we do require a phone number for more secure means of contacting you in case of problems regarding any billing or shipping issues.

Conditions of Sale

It is the responsibility of the buyer, and not the seller, to ascertain, and obey, all applicable local, state and federal laws in regard to the possession, and the use of any item for sale through this store. By placing an order, the buyer represents that the products ordered will be used in a lawful manner and that he/she is of legal age to purchase and use the products.

Shipping

Free ground shipping on any order over $175.00 to anywhere within the lower 48 states. For orders under $175.00 we charge a flat $6.95 for regular shipping to anywhere within the lower 48 states regardless of the size of your order. If you live in Puerto Rico, Virgin Islands, Alaska, Hawaii or an APO address there will be a shipping surcharge if your package weights more than 2 lbs. If you need an exact quote on the shipping surcharge before your order ships please email sales@security-cams.com. Regular shipping is generally sent by UPS ground, Priority mail is used when possible for light weight packages. Faster options such as UPS Next Day Air, 2nd Day Air and 3 Day Select are available at checkout. Please keep in mind that UPS does not delivery on weekends. Next Day Air shipments which are received on a Thursday evening or Friday will not be delivered until Monday. The rates are based on actual UPS published rates and are calculated by weight of your order and distance being shipped. We make every effort to ship your items within 24hrs. of receiving your order. Most orders should arrive within 2 to 5 days not including Saturday or Sunday.

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!


Back Orders

If an item is out of stock at the time you place your order, we will make every effort to contact you within 24 hours. Please provide your e-mail address or phone number when ordering. We will hold your order until you inform us to either continue with the shipment of items in stock or wait until all items can be shipped.

Warranty

We guarantee all products to be free of defects in workmanship and materials for a minimum of one year unless otherwise stated in the product description. the warranty does not apply to any item where damage has been caused by product modification or misuse. We will replace or repair, at our option. Any alteration to the product voids all warranty.

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