We offer a 100% risk-free money-back guarantee if you are not completely
satisfied for any reason if a return request is made within 10 days
after
receiving a product. This gives you the opportunity to be sure the product
will work for your particular need and protects us from someone only
looking to rent a product. After the initial 10 day period and up
to 30 days any non-defective return may be subject to a 15% restock fee.
Digital video recorders must be returned in original retail packaging with
all accessories, software and manuals or may be subject to a 15% re-stock
fee.
All
returns must be 100% complete, in new condition, including manuals,
blank warranty cards (if any) or they may be subject to a 15% re-stock
fee. Refunds or credits are for the purchase price only. Shipping can only
be refunded due to an error on our part. Before returning any item you must contact us to
receive a Return Merchandise Authorization number (RMA). You can
contact us at (702) 647-6368 or by
e-mail.
Refunds will be issued immediately upon receiving the item according to
the instructions stated above. Due to the how different credit card
companies handle refunds, please allow up to 30 days for all refunds to be recorded to your account. If you do need to
return an item please send it to:
Product Warranty
We guarantee all products to be free of defects in
workmanship and materials for a minimum of one year unless otherwise
stated in the product description.
the warranty
does not apply to any item where damage has been caused by product
modification or misuse. We will replace or repair, at our option.
Any alteration to the product voids all warranty.
Privacy and Security
When ordering any product online, your
information is taken over a secure connection using SSL
(Secure Sockets Layer). SSL works by using a private key to encrypt
data that's transferred over the SSL connection, your data cannot be
intercepted. This data will never be
shared with any third party, so you can be certain any information you
provide us will only be used to complete your order. We also use password
protection on our server so no one will have access to this information
who is not authorized.
Conditions of Sale
It is the responsibility of the buyer, and not the seller, to ascertain, and obey, all applicable local, state and federal
laws in regard to the possession, and the use of any item for sale
through this store. By placing an order, the buyer represents that the products ordered will be used in a lawful manner and that he/she is of legal
age to purchase and use the products.
Shipping
Free ground shipping on any order
over $175.00 to anywhere within the lower 48 states just apply coupon
code: freeship at checkout. For orders under
$175.00 we charge a flat $6.95 for regular shipping
to anywhere within the lower 48 states regardless of the size of your
order. If you live in Puerto
Rico, Virgin Islands, Alaska, Hawaii or an APO address there will be a
shipping surcharge if your package weights more than 2 lbs. If
you need an exact quote on the shipping surcharge before your order
ships please email or call 1-866-996-8941. Regular shipping is generally sent by UPS ground,
Priority mail is used when possible for light weight packages. Faster options such as UPS Next Day Air,
2nd Day Air and 3 Day Select are available at checkout. Please keep
in mind that UPS does not delivery on weekends. Next Day Air shipments
which are received on a Thursday evening or Friday will not be delivered
until Monday. Saturday delivery if offered by UPS for 2nd Day Air
and Next Day Air shipments for an extra charge. If you need Saturday
delivery please contact us by phone or email for charges. The rates are
based on actual UPS published rates and are calculated by weight and
size of your
order and distance being shipped. We
make every effort to ship your items within 24hrs. of receiving your order.
Most orders should arrive within 2 to
5 days not including
Saturday or Sunday.
Back Orders
If an item is out of stock at the time you place your order, we will
make every effort to contact you within 24 hours. Please provide your
e-mail address or phone number when ordering. We will hold your order
until you inform us to either continue with the shipment of items in
stock or wait until all items can be shipped.
